Refund Policy

At Luvyagut, we value your satisfaction and want to ensure that you are happy with your purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward refund policy outlined below.

Returns Eligibility: To be eligible for a refund, please ensure that:

1. The item(s) must be unused, undamaged, and in the original packaging.
2. The return request must be made within 5 days of receiving the order.
3. The item(s) must be accompanied by proof of purchase, such as the order number or receipt.

Refund Process: To initiate a return and request a refund, please follow these steps:

1. Contact our customer support team at orders@kefikalon.com.au or +61 8 6454 0245 to notify us of your return request.
2. Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
3. Carefully package the item(s) to prevent any damage during transit.
4. Ship the item(s) back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received.
5. Once we receive and inspect the returned item(s), we will process your refund within 7 business days.
6. Refunds will be issued in the original payment method used for the purchase.

Please note that the original shipping charges are non-refundable unless the return is a result of our error (e.g., incorrect or defective item).

Exchanges: If you wish to exchange an item for a different size, color, or variant, please follow the same return process as outlined above. Once we receive and inspect the returned item(s), we will proceed with the exchange based on availability. If the desired item is not available, we will issue a refund in accordance with our refund policy.

Damaged or Defective Items: If you receive an item that is damaged or defective, please contact our customer support team immediately. We will provide assistance in resolving the issue by offering a replacement, repair, or refund.

Change of Mind: If you simply change your mind about a purchase and it meets the eligibility criteria mentioned above, you may still return the item(s) for a refund. In such cases, the return shipping costs will be the responsibility of the customer.

We reserve the right to refuse a refund if the returned item(s) do not meet our return policy requirements or if there is evidence of misuse, damage, or neglect.

If you have any further questions or require clarification about our refund policy, please contact our customer support team, and we will be happy to assist you.

Thank you